Warranty

Most of our products come with a warranty. Warranties vary among products. For warranty information on a specific product, please contact the sales directly.

 

For products assembled by us, LUJIN warrants the original retail purchaser that these products will be free from defects in material and workmanship for one (1) year for parts and ninety (90) days for labor following the date of sale. LUJIN makes no other warranty of any kind, express or implied. All other warranties, including but not limited to an implied warranty of merchantability or fitness for a particular purpose, are excluded. This warranty is offered provided that the LUJIN product has been installed and maintained in accordance with LUJIN instructions, and that it has not been subject to modification, accident, abnormal use (e.g. use of tires greater than the maximum size approved by LUJIN), or misuse. Upon notification of a warranty claim, LUJIN shall investigate the claim of defect, and, in the event of a verified defect, shall, at their sole choice, either repair the defective product, replace it, or refund the purchase price.


This warranty does not cover, and LUJIN shall not be liable for, incidental or consequential damages, including loss of time, road service charges, labor charges, inconvenience, loss of vehicle use, loss of revenues, or loss or damage to personal property (including loss or damage to vehicle parts due to the failure of the LUJIN product). In addition, this warranty does not cover, and LUJIN shall not be liable for, any undertaking, representation, or agreements made by dealers or other third parties selling LUJIN products, except where such agreements are within the provisions of this warranty statement. Also, this warranty does not cover damage to the product caused by or facilitated by failure of a non-LUJIN component.

Product Return Policy

No returns on special orders - Any other items may be returned within 30 days, only if it is accompanied by a sales invoice, and a LUJIN authorization. To obtain a LJPARTS Return Authorization, either send a request including your business name, product purchased, date of purchase, and reason that the product is being returned, to sales(at)ljparts.com, or call us.

 

NOTE: No returns will be accepted if not accompanied by a LJPARTS issued authorization. All returns are subject to a 20% restocking fee to cover the costs of shipping, handling and restocking the item. Prior to returning an item, you must obtain an authorization number. All authorization numbers will be assigned by Performance Product Technologies. Any item returned in damaged or non-sellable condition will be refused. Any item returned without an authorization number will also be refused. Absolutely NO RETURNS on electrical parts. These parts are non-returnable under any circumstances.

 

Continuously Improve

We adopt the philosophy of zero defects, eliminate goals without methods, standards based only on numbers, and barriers to pride of workmanship.

Investment Protection

Our warranty program will protect the investment you've made on the machines and help you enjoy the benefits of longer life for those equipment.

Optimized Management

Developing systematic approach to manage the implementation of TQM and adopting documented quality management system helps us to achieve success.

Total Quality Control

Total quality control is conducted throughout the entire process from procurement to delivery. Stringent inspections are executed to assure the level of perfection and accuracy

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